Ask Saira Web Portal
Ask Saira offers a comprehensive web-based solution designed to enhance the interaction between city governments, local businesses, and citizens, facilitating a more engaged and active community life.
Product Modules
Public Records
Property Information
Just
Ask Saira
Offers online access to public records, enhancing transparency with searchable documents, easy download options and online record requests.
Provides comprehensive property details, contractor histories, and code compliance records, facilitating informed decisions and property exploration.
An intelligent AI chatbot that provides precise answers and insightful recommendations, making information access as simple as a conversation with a friend.
Information Resoucres
Permitting & Planning
Seamlessly integrates online permitting, plan intake, and inspection requests, improving the way permits are obtained, plans are reviewed, and inspections are scheduled.
Business Licensing
Simplifies business licensing and renewals with an intuitive online platform, making compliance and operations smoother for local businesses.
Service Request
Enhances community service responsiveness with an easy-to-use online work order system, promoting efficient issue resolution.
Online Services
Permitting and Planning
Online Permitting
Instant Permits
Say goodbye to the waiting game. Instant Permits grants contractors and property owners the power to start their projects immediately, removing the financial and time-related burdens of traditional permit waiting periods. This pivotal feature not only conserves precious time and resources but also accelerates project timelines without compromise.
Permit Reprints On Demand
Preparedness is key, and with the ability to reprint permits anytime and from anywhere, you're always ready to go. This feature eradicates the need for redundant trips to City Hall, streamlining the permit process to its core.
Permit Application Status Check
The digital solution to endless waiting, this feature does away with the need for in-person status inquiries, offering up-to-date information online.
Issued and Final Permit Printing
Validation with CSLB
Guaranteeing compliance has never been more straightforward. By directly validating contractor credentials with the Contractors State License Board (CSLB), Ask Saira ensures that only authorized contractors can secure permits, thereby automating the verification process and safeguarding the integrity of construction efforts across the board.
Online Permit Application
This feature significantly cuts down on manual visits to City Hall, enhances accuracy by reducing data entry errors, and shortens the overall time to issue permits. It embodies efficiency, allowing for online applications that save time and reduce the costs associated with obtaining permits.
Online Payment for Permits
Facilitating a swift move from billing to payment, this feature allows for anytime, anywhere payments, adding another layer of convenience to the permitting process.
Flexibility meets functionality, providing users with the ability to print permits as needed. Misplaced your permit? No problem. Reprinting is just a click away.
Inspection Request
Online Inspection Requests
Fundamentally changing the way inspections are scheduled, this feature significantly cuts down on the need for phone-based communication, freeing up city staff to focus on other priorities and reducing wait times for citizens and professionals. It offers the unparalleled convenience of submitting inspection requests 24/7 from any location, enabling contractors and developers to spend more time on what matters most—their projects.
Viewing Upcoming Inspections
This critical tool allows for effective forward planning, enabling users to see scheduled inspections in advance. It facilitates better coordination of development activities, ensuring that projects proceed smoothly and efficiently around these essential check-points
Canceling Scheduled Inspections
Flexibility is key in construction and development, and the ability to cancel scheduled inspections with ease is a testament to this platform's user-centric design. This feature eliminates the hassle of traditional cancellation methods, providing a streamlined online option to adjust plans as needed, thereby ensuring projects can adapt to evolving requirements without bureaucratic slowdowns.
Plan Intake and Review
Digital Plan Submission
Revolutionize the way plans are submitted with our digital submission feature. Say goodbye to cumbersome paper plans and welcome a new era of efficiency. This feature not only accelerates the review process but also allows for submissions from anywhere at any time, breaking down geographical and time barriers.
Online Payment
Simplify your payment process with our secure online payment system. This feature ensures that payments are collected in a timely manner, enhancing the overall service experience for citizens.
Application Status Check
Stay informed with real-time updates on your application status. This key feature enhances transparency and communication, providing applicants with the insights needed to plan their projects effectively without the uncertainty that often accompanies traditional processes.
Plan Download for Corrections/Resubmission
Accelerate the approval process with the ability to quickly communicate and address required changes. This feature not only notifies applicants of necessary corrections but also simplifies the resubmission process, ensuring that projects can proceed without unnecessary delays.
The Permitting and Planning module integrates digital solutions for permit applications, inspections, and plan reviews, accelerating the construction and development process. This module enhances compliance and user satisfaction through features like instant permits and online inspection scheduling, streamlining municipal processes for a more efficient user experience.
Business Licensing
Online Application for
New Business Licenses
Enabling online applications is a game-changer for new ventures, significantly enhancing the ease of starting a business. This feature streamlines the approval process, making it smoother for businesses to launch and operate, with the added convenience of applying anytime, anywhere.
Online Update of
License Information
Keeping business information current is easier than ever. This online tool allows businesses to update essential details such as gross receipts, number of employees, and business area during the online renewal process.
Online Business License Renewal
Timely revenue collection is crucial, and this feature addresses that need while significantly reducing the need for in-person visits to City Hall. It offers a simple renewal process, ensuring that businesses can maintain their operations without interruption or the hassle of physical paperwork.
Check the Status of Business
License Application
Visibility into the application process is vital for planning and decision-making. This feature provides businesses with real-time updates on the status of their license applications, enabling better planning and scheduling of business activities with confidence.
Tailored for both emerging and established businesses, the Business Licensing module simplifies the licensing process with an intuitive online platform. It facilitates new applications and renewals, ensuring smooth operations and compliance, and supports continuous management of business licenses, enhancing service standards and operational productivity.
Service Request
Online Work Order Requests
Transforming the way service requests are made, this feature significantly reduces the need for traditional calls and visits to city hall, boosting staff productivity and improving request management. The added capability to submit photos clarifies the issues at hand, enhancing the accuracy and efficiency of the city’s response.
Search Work Order
Requests by Address
A vital tool for both citizens and city staff, this feature allows for the quick verification of previously reported issues for a specific address, facilitating a comprehensive understanding of service needs and prioritization of actions.
Attaching Photos to Work Orders
This intuitive feature brings issues into clear focus, allowing city staff to better understand and verify reported problems. By enabling the submission of digital proof, it accelerates the resolution process, ensuring that services are timely and targeted.
Work Order Status Tracking
Offering real-time insights, this feature provides both citizens and city staff with up-to-date information on the progress of work orders, enhancing transparency and accountability in city maintenance efforts.
Request Work Order Updates
This functionality streamlines communication, enabling citizens to easily request updates on pending work orders. It ensures that information flows smoothly between the city and its residents, promoting timely and effective resolutions.
Improving how citizens interact with city services, the Service Request module offers an efficient online system for submitting and managing work orders. This platform enhances service responsiveness and quality by allowing for photo attachments and online submissions, ensuring precise and swift resolution of community issues.
Public Records
Online Public Records Search
Eliminate the need for in-person visits by unlocking quick, anywhere access to Public Records. This feature not only eases the burden on city staff but significantly enriches the community experience by providing on-demand access to vital information.
Document Download
Gain the ability to directly download PDFs of Public Records from the portal. This convenience ensures that the information you seek is just a download away, ready whenever and wherever you need it.
Search within Documents
Leverage the power of Optical Character Recognition (OCR) technology. This intuitive tool simplifies the search process, allowing users to efficiently locate specific information within documents, transforming the way you interact with public records.
Online Public Record Requests (PRR):
When the document you need isn't immediately available, the option to submit a Public Record Request online offers a flexible solution. Available 24/7 from any location, this feature saves invaluable time for citizens and businesses alike.
Public Record Requests Status Tracking
Stay informed with online tracking of your PRR status. This eliminates the outdated need to visit city hall for updates, further streamlining your experience and bringing unprecedented convenience to your fingertips.
This module provides robust online access to public records, promoting a transparent and informed community. It simplifies the retrieval and request of records through advanced search capabilities and digital downloads, significantly reducing the reliance on in-person visits and enhancing user convenience.
Property Information
24/7 Accessibility
Unleash the power of convenience with our web-based service, granting you unrestricted access to essential property information at any hour, from any corner of the globe. This continuous availability not only caters to your immediate needs but also significantly alleviates the demand on city hall resources, ushering in an era of enhanced operational productivity.
Contractor Project Insights
Gain insight into the work history of contractors within the city. This feature is a powerful tool for citizens, offering a transparent overview of a contractor's engagement and performance on previous projects, aiding in making well-informed hiring decisions.
Streamlined User Experience
Designed for simplicity, our portal welcomes users into a world where complexity is non-existent. Navigate through layers of property data with ease, without the need for specialized training, making every search a journey of discovery.
Detailed Property Histories
Arm yourself with comprehensive knowledge of a property’s past, from permit issuances to code compliance records. This treasure trove of information is invaluable for potential buyers, providing a solid foundation upon which to base purchase decisions and anticipate future upkeep.