City of Burbank Launches Hey Burbank Powered by Saira Solutions

Resident engagement has long been a priority for the City of Burbank. Now, the City is taking another step forward with the launch of Hey Burbank powered by Saira Solutions, a new AI-powered virtual assistant and Voice Agent designed to provide residents with faster, easier access to city information.

Available 24/7, Hey Burbank serves as a true virtual City Hall, giving residents a simple way to get answers to questions about city services, permits, meetings, regulations, and more. Residents can engage with the City online through Hey Burbank or by phone through the AI Voice Agent, creating a consistent experience across digital and voice channels.

Rather than searching through websites or navigating department structures, residents can ask questions in plain language and receive immediate answers based on official City information.

"This initiative helps us strengthen civic engagement by delivering consistent, reliable access to city services without disruption when residents need it most." — Justin Hess, City Manager

The launch reflects Burbank's ongoing commitment to making government services more accessible, responsive, and convenient for residents and businesses. By providing answers around the clock, the City is creating new opportunities for community members to connect with local government whenever they need information—not just during business hours.

Built specifically for local government, Saira Solutions helps cities deliver trusted information through AI-powered experiences that are trained on official agency content. The platform enables residents to interact with government the way they naturally think: by asking questions and receiving immediate, accurate answers.

As more cities look for ways to improve service delivery and strengthen community engagement, Burbank's launch of Hey Burbank demonstrates how AI can help expand access to government information while supporting staff and improving the resident experience.

We are proud to partner with the City of Burbank as it continues to invest in innovative ways to serve its community.

Image courtesy Wikimedia