City of Whittier to Launch AI-Powered Voice Agent

The City of Whittier, CA is partnering with Saira Solutions to launch a new Voice Agent, an AI-powered system that understands speech and responds conversationally over the phone.

The technology provides a secure and simple way for residents and businesses to access city information.

The new voice agent adds to the City's existing AI-powered resource called Ask Whittier, a virtual agent by Saira Solutions.

"Ask Whittier has significantly enhanced how the City engages with our citizens by seamlessly integrating technology that meets stringent security compliance standards. With Ask Whittier, we provide a 24/7 virtual city hall, enabling residents to get their questions answered in just one click. It reduces our staff overhead, empowering our team to focus more effectively on essential tasks." — Rigo Garcia, City Clerk, City of Whittier

Now residents can call the City’s Voice Agent to get answers to common questions—

no forms, no searching, no confusion.

How Does the Voice Agent Help?

The Voice Agent provides clear and accurate responses based on verified City of Whittier information. Residents can ask natural questions such as:

• How do I apply for a business license?

• What permits do I need for home remodeling?

• What are City Hall hours?

• Who do I contact for code enforcement?

Why This Matters for Whittier

This initiative reflects the City of Whittier’s commitment to fostering a more responsive, inclusive, and efficient city government in several ways:

• Improves resident experience through modern digital services

• Reduces phone calls, wait times, and in-person visits for routine questions

• Supports accessibility, including hands-free and voice-first interactions

• Expands hours of operation — residents gain information instantly, 24/7

• Helps staff focus on higher-value work while AI handles repetitive inquiries

Extending Access Beyond Business Hours

The AI Voice Agent from Saira Solutions helps residents and businesses get answers quickly simply by speaking. Designed specifically for local government, it provides accurate, voice-first access to verified City information while reducing friction for the public and repetitive workload for staff. Together with Ask Whittier, the new Voice Agent represents the next step in the City’s effort to provide modern, accessible service across every channel residents choose to use.